Inn-Flow Labor Management

4.9 (86 REVIEWS)

HTR Score icon
HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Inn-Flow Labor Management

4.9 (86 REVIEWS)

Ranked 3 (out of 25) in Scheduling & Labor Management

2024 Finalist HotelTechAwards

Hoteliers voted Inn-Flow as the #3 Scheduling & Labor Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

All the tools you need to manage labor costs, increase employee productivity, and reduce costs

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Inn-Flow Labor Management is the #3 most trending product in the Scheduling & Labor Management category (out of 25) and the #131 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Inn-Flow has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Inn-Flow as the #3 Scheduling & Labor Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Inn-Flow Labor Management
Founded in 2009 | Headquarters in Cary (United States) | 100 employees
Labor represents an enormous expense and often a general manager’s biggest headache. Inn-Flow‘s labor management solutions include automated tools that reduce labor costs, simplify scheduling, and boost productivity. That means you and your team can spend more time focused on your customers. Through simple drag-and-drop functionality, you can create, edit, and automate schedules. Smile iD® is our proprietary technology that uses facial recognition for punching in and out of the time clock. Our software prevents employees from punching in early, and our automated texting will remind them when their shift is done. The dashboard keeps you in control, giving you a holistic view of your labor operations. See daily performance in real time and view opportunities for improvement. It even alerts you to potential issues such as overtime and suggests how you can avoid it. Inn-Flow's labor software provides actionable analytics that you can put to use right away and avoid labor waste.

Capabilities

Optimize labor usage with established rules and budgets

Accurately forecast labor needs

Integrated solution

Biometric Time Clock / Smile ID®

Automated alerts and enhanced functionality

Features

Shifts & Scheduling

4/5 features

Time Tracking

4/5 features

Analytics & Benchmarking

4/5 features

Tasks & Checklists

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

Facial Recognition Time Clock

Scheduling & Labor Management
Inn-flow’s biometric time clock helps hoteliers control labor costs and streamline the punch in/out process with facial recognition. Our proprietary technology, Smile ID, makes machine learning predictions based on 27 facial landmarks. From viewing schedules to requesting time off, the time clock provides a user-friendly interface creating a seamless experience for all employees.

INCLUDED

Smart Scheduling

Scheduling & Labor Management
In our Labor Management solution, Smart Scheduling lets you easily assign and reassign shifts to avoid conflicts like PTO, overtime, and over/under scheduling. Our software will automatically make recommendations based on your forecast from Inn-Flow’s Accounting. Our Smart Scheduling also helps you... 1. Copy schedules from previous weeks, or use customized templates 2. Create schedules in seconds with drag and drop functionality 3. Automatically communicates new/updated schedules to your team via text

INCLUDED

PTO Tracking

Scheduling & Labor Management
Automate PTO requests and approvals

INCLUDED

Eliminate Labor Waste

Scheduling & Labor Management
Set expectation with Labor Models Manage housekeeping with MPOR Eliminate Buddy Punching Avoid early punch ins Dashboard with actionable analytics

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Inn-Flow Average Inn-Flow

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No matching results

2

Success Stories

3

References

14

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

21 | Medium (25-74 room)

106 | Large (75-199 room)

36 | X-Large (200+ room)

Country

164 | United States of America

2 | India

1 | Bahamas

1 | Poland

Type

128 | Branded Hotels

43 | Bed & Breakfast & Inns

37 | Limited Service & Budget Hotels

21 | Extended Stay & Serviced Apartments

20 | Airport/Conference Hotels

16 | Hostels

14 | Luxury Hotels

11 | Resorts

9 | Motels

8 | Boutiques

7 | City Center Hotels

4 | RV Parks & Campgrounds

Region

164 | North America

2 | Asia Pacific

1 | Europe

1 | Central America

Category

136 | Hotel Accounting Software

86 | Scheduling & Labor Management

More Products by Inn-Flow

https://ucarecdn.com/fce76eba-ff1e-4bd1-85e0-d653c513c87c/
https://ucarecdn.com/54f162f5-ce2b-4715-980c-1bf8aff43c44/

Hotelier Rating

Excellent
162
Very Good
3
Average
1
Poor
2
Terrible
1

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (21)
  • Large (106)
  • X-Large (36)

Country

  • United States of America
    United States of America
    (164)
  • India
    India
    (2)
  • Bahamas
    Bahamas
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (164)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (2)
  • Central America
    Central America
    (1)
10

This software is awesome!! Very user friendly

[email protected] from 75-99 room Bed & Breakfast & Inn in Roseville (United States of America)

Verified
4 months ago
1.) User friendly2.) Creates efficiency3.) Able to solve multiple job tasks quickly4.) Never any system errors or crashes5.) Easy to learn
Country United States of America
Large Hotel
Emily from Inn-Flow replied
Thank you for your glowing 10/10 rating and for sharing your positive feedback about Inn-Flow! We are delighted to hear that you find the software not only user-friendly but also efficient and reliable in solving multiple job tasks without any system errors or crashes. Your suggestion for adding fingerprint recognition alongside facial recognition has been sent to our product team. We value your input as we continuously strive to enhance our features and security. Thank you again for choosing Inn-Flow!
10

Inn-Flow user for several years

General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)

Verified
4 months ago
Very pleased with all of Inn-Flow's products -- accounting, finance and labor modules. I've used a lot of accounting software and hotel management programs over the years, and Inn-Flow is far superior than all the others I have worked with.
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your exceptional 10/10 rating and for being a loyal user of Inn-Flow over the years! We are thrilled to hear that you are very pleased with our accounting, finance, and labor modules, and that you find Inn-Flow superior to other software you have used in the hospitality industry. Your recommendation means a great deal to us, and we are committed to continuing to meet all of your day-to-day hotel needs. If you ever need assistance or have any questions, please email us at [email protected] or reach out through our live chat. We are here to ensure your experience with Inn-Flow remains outstanding!
10

Finance & Accounting Software

Accounting/HR Manager from 200 to 499 room Hostel in Richmond (United States of America)

Verified
4 months ago
What I like most about the Finance and Accounting Software is that it is user friendly and easy to find what you are looking for.
Country United States of America
Accounting/HR Manager
X-Large Hotel
Emily from Inn-Flow replied
Thank you for your excellent 10/10 rating and for sharing your positive experience with our Finance and Accounting Software! We are delighted to know that you find it user-friendly and efficient in meeting your needs. It is great to hear that the sections you use are working well for you. We are committed to maintaining this level of quality and ease of use. If you ever have any suggestions, questions, or need assistance, please don't hesitate to reach out to us at [email protected] or through our live chat. We are here to support you in any way we can!
10

General Manager

General Manager from 100 to 199 room Branded Hotel in Roseville (United States of America)

Verified
4 months ago
Very easy to use and it's easy to learn. My employee enjoy using the machine because they can track their hours every week.
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your outstanding 10/10 rating and for sharing your experience as a General Manager using Inn-Flow! We are thrilled to hear that you find our system easy to use and learn, and that your employees appreciate the ability to track their hours weekly. We sent your suggestion to extend the time for employees clocking out later than scheduled to our product team. We are always looking for ways to enhance the user experience and make our system even more accommodating and staff-friendly. Thank you again for choosing Inn-Flow and for your positive feedback!
10

Very straight forward to use and navigate

Chief Engineer from 10 to 24 room Boutique in Chicago (United States of America)

Verified
4 months ago
I like the copy schedule feature, and the ability to see how much PTO each employee has available. I also like to print schedule feature.
Country United States of America
Chief Engineer
Small Hotel
Emily from Inn-Flow replied
Thank you for your excellent rating! We are glad to hear that you find the platform straightforward to use and navigate, and that features like the copy schedule, PTO visibility, and print schedule are useful for you. We appreciate your feedback and are here to support you in any way we can. If you have any further comments or need assistance, please reach out to us at [email protected] or through our live chat.
10

Scheduling

AGM from 100 to 199 room Branded Hotel in Cary (United States of America)

Verified
4 months ago
That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone.
Country United States of America
AGM
Large Hotel
Emily from Inn-Flow replied
Thank you for your excellent rating! We are pleased to hear that the ability to copy schedules by department or as a whole, as well as making changes from your phone, are enhancing your scheduling process. Your feedback regarding the visibility of copied schedules to staff before publishing and updating staff only when their specific schedule changes has been sent to our product team. We aim to continually refine our features to better suit the needs of our users. Thank you again for choosing Inn-Flow and for your valuable feedback!
10

Reports

Supervisor from 75-99 room Branded Hotel in Nogales (United States of America)

Verified
4 months ago
With Inn Flow all of our reports are done automatically, including all the accounting. Everything transfers automatically, and makes everything very easy.
Country United States of America
Supervisor
Large Hotel
Emily from Inn-Flow replied
Thank you for your excellent 10/10 rating and positive feedback about Inn-Flow! We are thrilled to hear that the automatic report generation and accounting features are making your work easier and more efficient. It is great to know that our quick email response times are meeting your needs and that you find everything you need within our platform. We are committed to maintaining this level of service and support. If you ever have questions or need assistance, please remember we are always here to help.
10

Inn Flow review

Onboarding Specialist from 100 to 199 room Branded Hotel in Cary (United States of America)

Verified
4 months ago
With the new Labor management, I like the new process for everyone to request their our time off through the system.
Country United States of America
Onboarding Specialist
Large Hotel
Emily from Inn-Flow replied
Thank you for your excellent 10/10 rating and for sharing your thoughts on Inn-Flow, particularly the new Labor management process for time-off requests. We are glad to hear that this feature is working well for you! Someone from our support team will be in contact with you soon to provide clear guidance on who to reach out to for any assistance you may need. We appreciate your feedback as it helps us improve our communication and support!
10

Inn Flow definitely allows us to save time in scheduling and is extremely efficient is helping control labor costs.

General Manager from 100 to 199 room Branded Hotel in Cary (United States of America)

Verified
4 months ago
*Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your outstanding rating and for taking the time to share your experience! We are thrilled to hear that our platform has significantly contributed to your efficiency in scheduling, controlling labor costs, and overall planning. It is great to know that our forecasting and reporting features have been instrumental in your success and have made the process a breeze for you! Your feedback about the positive impact on labor costs and the accuracy of scheduling with forecasts is greatly appreciated. We are committed to maintaining this level of performance and ease of use.
10

Scheduling/Labor

Assistant General Manager from 100 to 199 room Branded Hotel in Raleigh (United States of America)

Verified
4 months ago
Very detailed and user friendly. I use it daily and even if you are a beginner it's very simple to navigate
Country United States of America
Assistant General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your fantastic rating and for sharing your positive experience with our Labor features! We are glad to hear that you find the platform detailed, user-friendly, and easy to navigate, even for beginners. It is great to know that our system represents a significant improvement from the manual processes you used to handle. We are committed to continuing this momentum and providing a tool that significantly enhances efficiency and ease of use.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Inn-Flow's full hotel management makes it easy for hoteliers to an impact on their portfolio's bottom line. With integration into Netchex's Payroll & HR software, hotelier's can also gain valuable insights into one of their largest expenses: labor.

Question:

What differentiates this product or service from the competition?

Answer:

Single-Source really makes the difference for Inn-Flow's capabilities. With accounting, procurement, bookkeeping, sales, and business intelligence, InnFlow is a all in one offering that makes it easy for hotel operators to manage almost all aspects of their business.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure to ask about their integration capabilities. It's amazing the experience you can create for your business when you let your data flow between systems-- game changer on reducing admin processes, streamlining workflows & getting even better reporting insights.

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Recommended by
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Melanie Smith Clary Partner Marketing Lead @ Netchex
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Gregory Miller Vice President @ REPAY
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Laura Resco Director of Hotel Intelligence - Americas @ Hotstats
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Dasha Gay Accountant @ Silver Lake Accounting, LLC
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Joseph Arends President & Founder @ Chicago Marketing Consultancy
RecommendationAvatar
Melanie Smith Clary Partner Marketing Lead @ Netchex
RecommendationAvatar
Gregory Miller Vice President @ REPAY
RecommendationAvatar
Laura Resco Director of Hotel Intelligence - Americas @ Hotstats
RecommendationAvatar
Dasha Gay Accountant @ Silver Lake Accounting, LLC
RecommendationAvatar
Joseph Arends President & Founder @ Chicago Marketing Consultancy
Are you a consultant or vendor that recommends Inn-Flow? Leave a recommendation

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Support

Verified Support

Inn-Flow has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

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