Amadeus - Delphi®

4.4 (36 REVIEWS)

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HT Score  
32 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amadeus - Delphi®

4.4 (36 REVIEWS)

Ranked 4 (out of 29) in Event Management Software

Advance your full-service event planning and booking process with configurable automation, views, reporting, and system integrations.

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Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.4/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus - Delphi® is the #4 most trending product in the Event Management Software category (out of 29) and the #240 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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32 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Amadeus - Delphi®
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Discover a comprehensive approach to sales and event management, fined tuned to address your most pressing challenges. Amadeus' Delphi provides a new expanded portfolio with a name you can trust. From individual meetings to the grandest group gatherings, Delphi helps you to seamlessly contract new business, manage strong relationships, track ongoing performance metrics, and manage all details for flawless event delivery. With Delphi at the core, you can personalize your own set of solutions for a high-tech approach that will keep you at a higher level of productivity and profitability than ever before. It’s the Delphi solution the industry knows and loves, now with so much more.

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Capabilities

Maintain Your Proven Success Model

Generate & Convert Leads with Ease

Perfectly Execute Events

Accurately Measure Business Performance

Strengthen Customer Relationships

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

23

References

2

Featured Customers

Success Stories

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Popularity by Segment

Size

2 | X-Small (1-9 room)

4 | Small (10-24 room)

15 | Medium (25-74 room)

54 | Large (75-199 room)

62 | X-Large (200+ room)

Country

112 | United States of America

11 | Mexico

6 | India

5 | Australia

5 | Thailand

5 | United Arab Emirates

4 | Canada

4 | Switzerland

4 | Philippines

3 | United Kingdom

3 | Netherlands

2 | Spain

2 | Belgium

2 | Poland

2 | Saudi Arabia

2 | Guatemala

2 | Belize

1 | Ireland

1 | Greece

1 | Pakistan

1 | Tunisia

1 | Mauritius

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Bahamas

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Cambodia

1 | Germany

1 | Romania

1 | Hong Kong

1 | Qatar

1 | China

1 | Puerto Rico

1 | Honduras

1 | Turkey

1 | Malta

1 | Czech Republic

Type

80 | Luxury Hotels

57 | Branded Hotels

34 | City Center Hotels

25 | Resorts

21 | Boutiques

21 | Airport/Conference Hotels

12 | Bed & Breakfast & Inns

9 | Hostels

9 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Motels

3 | Casinos

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

127 | North America

23 | Europe

20 | Asia Pacific

10 | Middle East

5 | Oceania

5 | Africa

4 | South America

4 | Central America

Category

88 | Booking Engine

55 | Rate Shopping

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

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Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (2)
  • Small (4)
  • Medium (15)
  • Large (54)
  • X-Large (62)

Country

  • United States of America
    United States of America
    (112)
  • Mexico
    Mexico
    (11)
  • India
    India
    (6)
  • Australia
    Australia
    (5)
  • Thailand
    Thailand
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Switzerland
    Switzerland
    (4)
  • Philippines
    Philippines
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Poland
    Poland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Guatemala
    Guatemala
    (2)
  • Belize
    Belize
    (2)
  • Ireland
    Ireland
    (1)
  • Greece
    Greece
    (1)
  • Pakistan
    Pakistan
    (1)
  • Tunisia
    Tunisia
    (1)
  • Mauritius
    Mauritius
    (1)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Bahamas
    Bahamas
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Cambodia
    Cambodia
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Qatar
    Qatar
    (1)
  • China
    China
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Honduras
    Honduras
    (1)
  • Turkey
    Turkey
    (1)
  • Malta
    Malta
    (1)
  • Czech Republic
    Czech Republic
    (1)

Region

  • North America
    North America
    (127)
  • Europe
    Europe
    (23)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (5)
8

Delphi FDC is an easy to use, intuitive product.

Sales Systems Analyst from 500+ room Branded Hotel in Cambridge (United States of America)

Verified
5 years ago
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
Country United States of America
Sales Systems Analyst
X-Large Hotel
9

Various departments are easy to work with at Amadeus. However, the GRO department NEVER answers their phones.

Director of Sales & Marketing from 200 to 499 room Branded Hotel in Burlingame (United States of America)

Verified
5 years ago
* Fairly easy to navigate if you know where to go * I like the various applets for navigating shortcuts
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy to understand.

Director of Sales and Marketing from in

Verified
6 years ago
Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.
Director of Sales and Marketing
9

We only implemented Delphi.fdc last year, so some ROI is still being calculated. Furthermore, some benefits are still being explored, new systems require new habits, and some are harder to break than others...

Director of Sales & Marketing from in

Verified
6 years ago
It has immediate data sharing with our PMS system, interfaces with outlook so communications are easily viewed and recorded, and reporting is customizable.
Director of Sales & Marketing
10

Delphi is easy to work with and it has everything we need

Director of Sales from in

Verified
6 years ago
Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.
Director of Sales
8

Delphi is very user friendly and an easy way to keep track of all our prospect, tentative, and definite groups as well as tracking all sales activities.

Group Sales Manager from in

Verified
6 years ago
Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's needs.
Group Sales Manager
9

Delphi is a user friendly value tool for tracking and booking group business in the resort.

Director of Sales & Marketing from in

Verified
6 years ago
Delphi is great tool for managing function space, available guest room inventory and evaluating group business opportunities.
Director of Sales & Marketing
8

Having worked with other sales/events systems Delphi definitely has it's benefits but also it's downsides. The ease in running different reports or queries (especially customized ones) isn't up to the standards that I am used to. It was nice that the training was able to be completed in one day however I've had to learn a lot on my own - perhaps the training could be more in depth.

Group Sales Manager from in

Verified
6 years ago
It is very user friendly and easy to figure out on your own. Fairly easy to navigate and straight forward in that sense. Also easy to toggle to different screens such as account to contact to booking etc.
Group Sales Manager
9

Delphi is a Good Sales System for Your Hotel

Director of Sales & Marketing from in

Verified
6 years ago
Easy program to capture and store information on accounts and contacts. Very easy to maintain/manipulate our inventory daily.
Director of Sales & Marketing
10

Great system, the best in the business for functionality and ROI. There are few systems to chose from that have been around for this long. More and more Brands are requiring that you use the brand system though so independent systems will be going by the wayside in the next 5 years, in my opinion.

Regional Vice President Sales & Marketing from in

Verified
6 years ago
Ease of use, self reminders and auto-traces make the system great and can help even the newest of sales people stay on track.
Regional Vice President Sales & Marketing
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

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Hannah Scott Content Marketing Manager @ INTELITY
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

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Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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Response Time

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Recommended

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